Terms and Conditions

General Terms

Welcome to Casiku Casino, operated by White Hat Gaming Limited, a company registered under Malta law with registration number C73232. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. These terms and conditions govern your use of our online casino platform and services.

By creating an account with us, you agree to comply with all terms outlined in this document. We reserve the right to modify these conditions at any time, with changes becoming effective immediately upon posting to our website. Players are responsible for reviewing updates regularly to ensure continued compliance.

Eligibility Requirements

All players must be at least 18 years of age to register and play at our casino. We require valid identification documents to verify your age and identity before processing any withdrawals. Acceptable forms of identification include a current passport or driver's license, along with proof of address such as a utility bill or bank statement issued within the past three months.

Residents of certain countries are prohibited from accessing our services, including but not limited to: USA, Australia, France, Germany, Netherlands, Spain, and various other jurisdictions as specified in our restricted territories list. Additionally, players from Azerbaijan, India, Japan, Malaysia, Qatar, and Tunisia cannot participate in jackpot games.

Account Registration and Security

Each player may maintain only one account with Casiku Casino. Multiple accounts per person, household, or IP address are strictly forbidden and may result in account closure and forfeiture of funds. We employ cutting-edge encryption technology with TLS v1.2 minimum security standards on all secure pages to protect your personal information.

Players must provide accurate and complete information during registration. Any false or misleading information may lead to immediate account suspension. We utilize SSL protocols for automatic encryption of all personal data transmitted through our platform.

Document verification typically takes up to 48 hours for review. Until verification is complete, withdrawal requests cannot be processed. We maintain strict KYC (Know Your Customer) procedures to ensure regulatory compliance and player safety.

Deposits and Withdrawals

We accept deposits via Mastercard, Visa, and PaysafeCard. All deposits are processed instantly without fees from our end. The minimum deposit amount for promotional eligibility is $10, though lower amounts may be accepted for regular play.

Withdrawal methods include Mastercard and Visa, with funds returned to the same payment method used for deposits. Players who deposited using PaysafeCard can only withdraw to Mastercard or Visa cards registered in their name. Processing times range from 1-2 days pending review, plus up to 3 additional business days for completion.

All payment methods must be registered in the account holder's name. Third-party payments are not permitted under any circumstances. We reserve the right to request additional verification documents before processing withdrawal requests.

Bonuses and Promotional Terms

Our welcome package offers up to $1,000 plus 100 free spins distributed across your first four deposits. Each bonus component carries specific terms regarding match percentages, maximum amounts, and eligible games. All bonuses require 40x wagering requirements before withdrawal of bonus funds or associated winnings.

Bonus funds expire after 3 days if wagering requirements are not completed within this timeframe. Different games contribute varying percentages toward wagering requirements, with slots typically contributing 100% while table games and video poker contribute significantly less.

Players cannot withdraw funds while an active bonus remains in their account until all wagering conditions are satisfied. Attempting to withdraw before completion will result in forfeiture of bonus funds and associated winnings.

VIP Program Terms

The Casiku Club loyalty program features five tiers: Jack, Queen, King, Ace, and Joker. Membership begins automatically upon making your first deposit, with 500 bonus points awarded immediately. Points are earned through deposits (100% of deposit amount) and gameplay at varying rates depending on game type.

Points can be redeemed for bonus funds at a rate of $5 per 1,000 points, with minimum redemption of 1,000 points and maximum daily redemption of 10,000 points. Redeemed points convert to bonus funds requiring standard wagering before withdrawal.

We reserve the right to modify VIP status, benefits, and program terms at our discretion. VIP level progression depends on continued play and deposit activity, with potential for level adjustment based on account activity patterns.

Game Rules and Fair Play

Our platform features over 3,000 games from leading software providers including NetEnt, Microgaming, Play'n GO, Evolution Gaming, and Pragmatic Play. All games operate using certified random number generators to ensure fair outcomes for every player.

We maintain licensing from both the Malta Gaming Authority (License #MGA/B2C/370/2017) and the UK Gambling Commission (License #52894), ensuring adherence to strict regulatory standards for fair gaming practices.

Players are prohibited from using any software, devices, or strategies designed to gain unfair advantage. Any suspected cheating, collusion, or fraudulent activity will result in immediate account suspension and investigation.

Responsible Gambling

We promote responsible gambling through various tools and partnerships, including our affiliation with GamCare. Players can set self-imposed deposit limits, utilize time-out options, request self-exclusion periods, or permanently close their accounts if needed.

These protective measures are designed to help maintain healthy gambling habits. Once implemented, cooling-off periods and limits cannot be immediately reversed, providing necessary protection during periods of potential vulnerability.

Account Inactivity

Accounts remaining inactive for 12 consecutive months will incur a monthly maintenance fee of $5. We provide 30 days advance notice before implementing this charge, giving players opportunity to reactivate their accounts or withdraw remaining funds.

Activity is defined as logging into your account, making deposits, placing bets, or contacting customer support. Simply receiving promotional emails does not constitute account activity for fee calculation purposes.

Privacy and Data Protection

We collect and process personal information in accordance with applicable privacy laws and our detailed privacy policy. All data handling practices comply with GDPR requirements and other relevant data protection regulations.

Personal information is used solely for account management, regulatory compliance, fraud prevention, and service improvement purposes. We never sell or share player data with unauthorized third parties.

For privacy-related inquiries, contact our dedicated privacy team at [email protected]. We respond to all privacy requests within required regulatory timeframes.

Dispute Resolution

Customer support is available 24/7 through live chat and email at [email protected]. Account-specific issues should be directed to [email protected] for specialized assistance. We strive to resolve all inquiries promptly and fairly.

Unresolved disputes may be escalated to our licensing authorities in Malta or the United Kingdom. Players have the right to file complaints with these regulatory bodies if satisfaction cannot be reached through direct communication.

Limitation of Liability

While we maintain high security standards and reliable service, we cannot guarantee uninterrupted access to our platform. Technical issues, maintenance periods, or circumstances beyond our control may temporarily affect service availability.

Our liability is limited to the amount in your account balance at the time of any service disruption. We are not responsible for losses resulting from internet connectivity issues, device malfunctions, or other factors outside our direct control.

Governing Law

These terms and conditions are governed by Malta law, with any disputes subject to the jurisdiction of Malta courts. Players agree to binding arbitration for dispute resolution where applicable under local regulations.

By continuing to use our services, you acknowledge understanding and acceptance of all terms outlined in this document. Regular review of these conditions ensures ongoing compliance with our operational requirements and regulatory obligations.